Documentation - Using Huru Helpdesk

By default, no users have the authority to view reports.  This authority is given to each Huru user account seperately via the 'View Report' setting in the Edit User config screen.

Clicking the 'Reports' Control Panel option will bring you to the report criteria screen, where you can choose what type of report you wish to run, and the date range you wish to run it for.

Once you have selected your report and set the desired date range, click the 'View' button on the button bar to run the report.  The three reports currently available break down the problems in the system by department, by category, and by the currently assigned support rep.

The reports are fairly self-explanatory.  The report system uses the Google Charts API to graph the data.  Therefore client system must have access to Google for the charts to appear.