Documentation - Using Huru Helpdesk

By default, only an admin-level user has the authority to delete a problem from the system. 

Once a problem is deleted, it cannot be recovered.

To delete a problem, you must know the ID # of the problem.  The problem ID# can be found at the top of the problem detail screen.

Once you have the number of the case you want to delete, go back to the Control Panel.  Enter the number in the Delete Problem # field and click the Delete button.  A pop-up window will ask you to confirm that you really want to delete the requested problem from the system.  Click OK to delete the problem, or Cancel to go back to the Control Panel without deleting the problem.

Once a problem is deleted, it cannot be recovered.