Documentation - Using Huru Helpdesk

The List View is the main working view of the system.  There are several different list views which show different subsets of problems in the system based upon the option selected in the Control Panel.  The type of list currently being displayed is shown on the top-left of the list.

Although the problems shown are different, the functions of the list view itself are the same.  On most views, the list displays the title of the problem, the user that first entered the problem, the rep assigned to the problem, the date the problem was entered, the date the problem was last updated, the current priority setting of the problem, and the problem's status.  Some of these columns may not be shown for certain lists or certain types of users.

Displayed at the very top of the list is the total number of problems found that fit the specific list being shown.

To view the detail of a problem, simply click on the title of the problem you wish to see.

The ^ or v next to a column heading indicates that the list is currently being sorted by that column - the ^ indicates accending, while v indicates decending.  To change the order the list is sorted by, click the column heading you wish to sort by. 

The button bar at the top-right allows you to refresh the list (in case problems were added or changed since you first opened the list), print the list out in a print-friendly format, go back to the Control Panel, or enter a new problem into the system.  Note that the print function will print a complete list of problems (without pagination) no matter the setting of the Display # box below the list.

At the bottom of the list you can navigate pages to view more problems in the list, or change the setting to display more problems on a single page.