Documentation - Using Huru Helpdesk

By default, only admin-level users have the authority to search all problems in the system.

You can search all the problems in the database by clicking the 'Search problems' link on the Control Panel.  The Search screen will be displayed.

You can set your search criteria however you want to limit the problems that will be returned. 

Some notes about the search criteria:

• To return a list of all the problems in the system (with the given date range), leave all the search blank.
• All text strings are case INsensistive.
• The 'User Name' and 'View Problem #' fields are exact match fields, meaning that they will only find records that match the entered text exactly.
• The start date of the search defaults to one year prior to the current date. 
• The 'Search Text' field is a substring search, meaning an entry of 'print' will find 'print', 'printing', 'printer', 'printed', etc.

Once you have entered your search criteria, click the Search button on the button bar to run your query.  You will sent to a list view of your results. This list view is just like other list views in the system, with the exception of the 'New Search' button.  This button will return you to the Search screen to do another search.