Documentation - Using Huru Helpdesk

By default, only rep and admin-level users have the authority to view the In/Out Board.

The 'View In/Out Board' Control Panel option shows the current Joomla login status of Huru users. 

By default, the board only shows the login status of reps and admins.  Clicking the 'Show All' button will display the status of all Huru users.  Which list is currently displayed is shown at the top-left of the list.