Huru Helpdesk has many features designed to aid technicians, website operators and others track and manage cases.  Among them are:

• Integrated Knowledgebase - cases can be sent to the knowledgebase by setting a flag on the case
• Users can view progress on cases and submit additional information
• Users can upload and attach file to cases
• Built-in reporting shows time spent on problem categories, departments
• Login and authorization integrated with Joomla! users table
• Plug-in available to automatically synchronize Joomla and Huru user tables
• Non-registered users can open support cases (optional)
• All case management and reporting is done via front-end, meaning support reps do not have to have back-end access
• Integrated with Joomla mail function for communication with reps and users
• Can assign default support rep to problem categories