Just a quick note to tell everyone that Huru Helpdesk version 0.89 will be released in the next couple of weeks. Anyone thinking of making extensive mods to the current version may want to wait until the new version is released.
Version 0.89 is feature complete and undergoing testing.
As with previous version updates, you will be able to install v0.89 over the top of older versions without any data loss. However, any custom mods will have to be saved and reapplied.
Several new language strings have been added to v0.89, and language handling has been altered to use Joomla! language files. See the new Language Configuration page for more info. In the next couple of days, I will post the new language files early so that interested users will have more time to create custom translations before the new version is released (this is one advantage of using these translation files rather than the SQL database).
For those that are curious, the change list from the readme.txt file of the new version is below. More information about the new features will be coming out as the release data approaches.
Fixed: SQL debug code displayed on the search results screen
Fixed: Notes entered with new problem may not be associated correctly with ID of created problem due to timing issues
Fixed: Itemid not being passed from control panel links making IE redirect to site homepage instead of list screen in some cases
Fixed: Renamed some views/models to remove conflicts with other 3rd party components and modules
New: BBCode added to text fields on Detail view (optional)
New: Added file system storage of attachments
New: Added ability of Huru to import email messages into new or existing cases via IMAP/POP3
New: Migrated to using Joomla language files for translations. For backwards compatibility, translation function will check for existing strings in database first then, if no database entry found, check the language file. For new installs, installation process will no longer install language strings into database. NOTE: If translation is done via language files, the global Joomla language setting of the user will be used to determine the language, *not* the language setting in the Huru user profile.
New: Email notifications now substitute URL for direct access to problem for [url] tag if anonymous access is turned on in General Configuration
New: Layout of Detail view now done with CSS instead of tables
New: Layout of List view modernized with CSS
New: Layout tabbed on General Configuration view
New: Added problem ID to columns displayed on List view
New: Added stats and charts on cpanel for reps and admins showing number and type of open cases (optional)
New: Added [repname] and [repemail] substitution for email notifications
New: Added configuration check on admin control panel to flag common config problems
New: Email address configured to be notified for all new support tickets can now be notified on all updates as well